We are committed to providing you with the highest quality products. If, for any reason, you are not completely satisfied with your purchase, you may return your product within 30 days for a full refund. Please note shipping costs incurred returning any products are not covered by Kerstin Florian (UK & Ireland). We recommend choosing a registered / traceable shipping option as we cannot be held responsible for returned items that may be lost in transit.

All product returns must have been purchased directly through the kerstinflorian.co.uk website or through our customer service department at +353 1 4610645.

If you have purchased Kerstin Florian products at any other authorised reseller (store/online store/spa), please first contact that store directly to inquire about their return policy.

If you have difficulty, please contact us at:

How to return your product:

  1. Call Customer Service at +353 1 4610645 for a Return Authorisation number (RA#).
    An RA# is required in order to process returns and issue credit.
  2. Please include the packing slip inside the return package.
    We recommend that you keep a copy for your records.
  3. Write the RA# on the outside of the return package and seal securely.

Upon receiving your return, we will refund your purchase using your original payment method, excluding shipping charges. Please allow up to seven (7) business days for your return credit to be processed.

Contact Customer Service

Aidan Nolan
+353 1 4610645

Our customer service department is available to assist you Monday through Friday, 8:30 am to 5:00 pm GMT.

Your opinion is important to us! If you would like to send us your feedback, please email us ataidan@blueskyproducts.ie. We welcome your comments!