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Delivery Information

We currently ship to addresses across Europe, please note we do not ship to PO Boxes.

Processing Times

Please allow 48 hours to process and ship your order (Monday-Friday) except major holidays.

Standard Shipping Costs

Shipping rates and delivery times vary between countries, please note that delivery timeframes are an estimation of delivery after your order has been processed. We endeavour to process your order as quickly as possible, however during busy times it may take up to 48 hours from time of order for your order to be processed and packed. 

United Kingdom & Northern Ireland (Delivery 2-3 working days)

  • Orders of £50.00 or more: Free Courier Shipping
  • Orders under £50.00: £6.50.Flat Rate Courier Shipping

Republic of Ireland (Delivery 2-3 working days)

  • Orders of £50.00 or more: Free Courier Shipping
  • Orders under £50.00: £6.50.Flat Rate Courier Shipping

Belgium, France, Monaco, Germany, Luxemburg, Netherlands (Delivery 2-3 working days)

  • Orders of £70.00 or more: Free Courier Shipping
  • Orders under £70.00: £8.50.Flat Rate Courier Shipping

Austria / Denmark (Delivery 3-4 working days)

  • Orders of £70.00 or more: Free Courier Shipping
  • Orders under £70.00: £8.50.Flat Rate Courier Shipping

Czech Republic, Italy, Slovakia, Spain (Delivery 4-5 working days)

  • Orders of £70.00 or more: Free Courier Shipping
  • Orders under £70.00: £8.50.Flat Rate Courier Shipping

Finland, Poland, Portugal, Estonia, Hungary, Slovena (Delivery 5-6 working days)

  • Orders of £70.00 or more: Free Courier Shipping
  • Orders under £70.00: £8.50.Flat Rate Courier Shipping

Switzerland (Delivery 4-5 working days)

  • Orders of £70.00 or more: Free Courier Shipping
  • Orders under £70.00: £8.50.Flat Rate Courier Shipping

Greece, Romania (Delivery 6-10 working days)

  • Orders of £70.00 or more: Free Courier Shipping
  • Orders under £70.00: £8.50.Flat Rate Courier Shipping

 

Please note that Shipping Fees are non-refundable.

Last updated on March 3, 2017. 

Returns

We are committed to providing you with the highest quality products. If, for any reason, you are not completely satisfied with your purchase, you may return your product within 30 days for a full refund.

All product returns must have been purchased directly through the kerstinflorian.co.uk website or through our customer service department at +353 1 4610645.

If you have purchased Kerstin Florian products at any other authorised reseller (store/online store/spa), please first contact that store directly to inquire about their return policy.

If you have difficulty, please contact us at:
aidan@blueskyproducts.ie
888-537-7846
www.kerstinflorian.co.uk

How to return your product:

  1. Call Customer Service at +353 1 4610645 for a Return Authorisation number (RA#).
    An RA# is required in order to process returns and issue credit.
  2. Please include the packing slip inside the return package. 
    We recommend that you keep a copy for your records.
  3. Write the RA# on the outside of the return package and seal securely.

Upon receiving your return, we will refund your purchase using your original payment method, excluding shipping charges. Please allow up to seven (7) business days for your return credit to be processed.

Contact Customer Service

Aidan Nolan
+353 1 4610645

Our customer service department is available to assist you Monday through Friday, 8:30 am to 5:00 pm GMT.

Your opinion is important to us! If you would like to send us your feedback, please email us ataidan@blueskyproducts.ie. We welcome your comments!

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